Privacy Policy

Privacy Policy

GiftPe is a digital gift card and e-voucher platform operated by Zapnity Services OPC Private Limited ("GiftPe", "we", "us", "our").

We respect your privacy and are committed to protecting the personal information you provide when you use the GiftPe mobile application, website, products and services.

This Privacy Policy explains how we collect, use, store, disclose and protect information relating to users of GiftPe.

By accessing or using GiftPe, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use GiftPe, we may collect the following information:

A. Account Information

• Name

• Mobile number

• Email address

• Login/authentication information

• Account preferences

B. Transaction Information

When you purchase a gift card or e-voucher, we may collect or receive:

• Order ID

• Transaction ID

• Gift card/voucher details

• Brand purchased

• Voucher denomination

• Discount/offer information

• Purchase amount

• Transaction status

• Redemption-related information where available

We do not ordinarily store complete payment card, UPI or banking credentials. Payment transactions may be processed by third-party payment service providers.

C. Device and Technical Information

We may automatically collect certain technical information, including:

• Device type and model

• Operating system and version

• App version

• IP address

• Device identifiers where permitted

• Network information

• Crash and diagnostic information

• Log information

• Approximate location derived from technical information, where applicable

D. Customer Support Information

If you contact us, we may collect:

• Your name

• Mobile number/email

• Order or transaction details

• Screenshots or documents voluntarily submitted

• Communications with our support team

2. How We Use Your Information

We may use personal information to:

• Create and manage your GiftPe account

• Process gift-card and voucher purchases

• Deliver purchased vouchers

• Maintain transaction history

• Provide customer support

• Resolve failed or disputed transactions

• Detect and prevent fraud, abuse and unauthorized activity

• Verify transactions and account activity

• Send transactional notifications

• Send important service-related communications

• Improve our app, website and services

• Analyze usage and performance

• Maintain security

• Comply with applicable laws and legal obligations

Where permitted and where you have provided the appropriate consent, we may also send promotional communications about GiftPe offers, discounts and new products.

3. Sharing of Information

We may share relevant information with trusted service providers and partners where reasonably necessary to provide GiftPe services.

These may include:

• Gullak Technologies Private Limited, our gift-card/e-voucher fulfilment or distribution partner

• Gift-card issuing/participating brands

• Payment processors and payment service providers

• Cloud hosting and infrastructure providers

• Analytics and technology service providers

• Customer support service providers

• Fraud prevention and security service providers

• Professional advisors

• Government authorities or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant purpose.

4. Third-Party Brands

GiftPe provides gift cards and vouchers issued or fulfilled through participating brands and authorised partners.

When you purchase or redeem a third-party gift card, the relevant brand may process certain information in accordance with its own privacy policy and terms.

GiftPe is not responsible for the privacy practices of third-party brands.

5. Payment Information

Payments may be processed through third-party payment service providers.

GiftPe may receive transaction-related information such as payment status, transaction reference number and payment method information necessary to reconcile the transaction.

We do not intend to store complete card numbers, CVV information, UPI PINs or banking passwords.

6. Cookies and Similar Technologies

Our website may use cookies, SDKs, pixels and similar technologies for:

• Essential website functionality

• Login/session management

• Analytics

• Performance monitoring

• Security

• Personalization

• Marketing, where applicable and permitted

You may control cookies through your browser settings where supported.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Maintain transaction and business records

• Resolve disputes

• Prevent fraud

• Comply with legal, accounting and regulatory requirements

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable law.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Access information relating to your personal data

• Request correction of inaccurate information

• Request deletion where legally permissible

• Withdraw consent where processing is based on consent

• Raise grievances regarding processing of personal data

Requests can be made by contacting:

Email: support@giftpe.in

We may need to verify your identity before processing certain requests.

10. Children's Privacy

GiftPe is not intended for children below the minimum age permitted under applicable law to independently use the service.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Links

GiftPe may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices or content of those third parties.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

Zapnity Services OPC Private Limited
First Floor, Dhakad Plaza, Sheel Nagar, Sagartal Road, Sabda Pratap Ashram, Bahodapur, Gwalior, Madhya Pradesh – 474012

Email: support@giftpe.in
Website: giftpe.in